Is The Customer Still Always Right?

(This post was originally published on LinkedIn. To view the original, click here) I will get right to the point – NO! Now I guess you would like to know why, so keep reading and please disagree with me too. I love to hear other points of view on the subject. Why am I fueled… Read More

What’s Wrong with David? Four Possible Steps to Help

David shuffled around in an non-purposefulness manner. Going from task to task, head down and shoulders slumped over. He acted a lot slower than normal, didn’t smile as much today and was certainly not engaged in his work. “Hey, David how’s it going?” “Crappy,” he said a low tone of voice. “I have a hangover.”

Five Simple Steps for Better Conversations

“Everybody’s Talkin‘” is a song written and recorded by singer-songwriter Fred Neil in 1966. One of my favorite renditions is by Harry Nilsson. The first line goes like this: “Everybody’s is talkin’ at me, I can’t hear a word they are saying. Only the echoes of my mind…” Reminds me so much of what I… Read More

Are you really ready for this? I’m not sure I am

This thought-provoking interview by the Managing Director of Daimler Benz was passed on to me by a friend and isn’t news to anyone who follows the stream of articles by credible futurists, but it’s a reminder of the rapidity with which the ‘New Normal‘ races toward us. The Managing Director of Daimler Benz (Mercedes Benz)… Read More

Your Passionate

Driving down the highway towards our next destination, my eyes were on the road and my ears were concentrating on the anticipated voice from the GPS announcing our next exit. It was a little surprise when my wife in a calm voice said to me, “Your passionate.” I thought it was rather strange for this… Read More