Is The Customer Still Always Right?

(This post was originally published on LinkedIn. To view the original, click here) I will get right to the point – NO! Now I guess you would like to know why, so keep reading and please disagree with me too. I love to hear other points of view on the subject. Why am I fueled… Read More

What’s Wrong with David? Four Possible Steps to Help

David shuffled around in an non-purposefulness manner. Going from task to task, head down and shoulders slumped over. He acted a lot slower than normal, didn’t smile as much today and was certainly not engaged in his work. “Hey, David how’s it going?” “Crappy,” he said a low tone of voice. “I have a hangover.”

Five Simple Steps for Better Conversations

“Everybody’s Talkin‘” is a song written and recorded by singer-songwriter Fred Neil in 1966. One of my favorite renditions is by Harry Nilsson. The first line goes like this: “Everybody’s is talkin’ at me, I can’t hear a word they are saying. Only the echoes of my mind…” Reminds me so much of what I… Read More

Monkeys & Culture

I heard someplace that if you are stuck on a problem, to go clean something. That’s what I did the other day and came across some old files and found this inside one of them. The author is unknown however it does speak to that age old question. “How do we change the culture?” or… Read More